Brad Durkin

Hi 👋🏼 I’m Brad Durkin

Over the past 15 years, I’ve led design at startups that were acquired and on innovation teams at massive brands. Building successful design teams and taking concepts from zero to launch is what I do best.

I’m also a Marine Infantry Veteran of Afghanistan who understands the value of strong leadership, teamwork, and action.

Strategic Thought & Organizational Push

I thrive when partnering with parts of the business that need big innovation in ambiguous spaces. And I push the organization to be better, from establishing better processes to frameworks we can apply that identify and solve customer and business problems at scale.

My Work

Below are a collection of the work I’m most proud of. If you’re interested in a deeper dive, reach out and I’ll send unique case studies catered to you and your interests.

  • Circle Development Console

    Circle Development Console

    @ Circle

    Brought the product from zero to launch, leading a team of designers, setting early strategy, driving a systematic approach for tracking progress, issues, and sequencing. The Circle Developer Console makes building on the Blockchain easy.

  • Chirp Design System

    Chirp Design System

    @ Chewy

    Founded, built, and led the team that created, from concept through launch, a design system, “Chirp,” that would permeate all Chewy experiences and how the teams build products

  • Service Pro

    @ Wayfair

    Built and led the team that created from concept through launch, Wayfair Service Pro: A new business venture that gives Wayfair customers the ability to hire local handy-people to perform furniture assembly jobs

  • Andes Platform

    @ Perch

    Overhauled the existing tooling to standardize paradigms enabling efficiencies in operator workflows and bringing prioritization of tasks to the platform.

  • Connect With a Vet

    @ Chewy

    Built and led the team that created, from concept through launch, Connect-with-a-Vet; A new business venture that gives Chewy customers the ability to  instantly video-chat with qualified veterinarians

  • Prescription Manager

    @ Chewy

    Overhauled the prescription management experience for Chewy customers across all platforms leading to a 33% reduction of customer service contacts.

  • Design Services

    Design Services

    @ Wayfair

    Built and led the team that created from concept through launch, Design Services; an experience that gig-economy interior designers to collaborate with Wayfair customers, as a personal shopping assistant curated rooms of products for the customers to purchase.

  • Mobile Marketing Cloud

    @ SessionM

    Built and led the team that created from concept through launch, The Mobile Marketing Cloud; a world-class loyalty marketing automation platform to increase customer lifetime value by delivering personalized engagement across channels at an enterprise scale.

  • Builder Culture

    @ Chewy

    Codified Chewy’s “Builder Culture” working across the organization to define and develop artifacts and materials used in standardizing product development processes and frameworks.

Driving Principles

  • Teamwork

    Just like in the Marines, everyone on the team has a role.

  • Ownership

    Accountability is a must. We own our work, and how we go about doing it.

  • Bias for Action

    Disagree and commit. Lets move fast, build stuff, and get it out there.

Some Nice Words

  • "Brad is endowed with a set of skills that are rare and help drive a design team forward, enriching those around him and raising the bar on customer experiences."

    Neel Madhvani
    Vice President of Product and Design at Chewy

  • "He sees the whole field - customer needs, business strategy, competitive approaches, and is as comfortable leading a team as he is rolling up his sleeves."

    Matt Zisow
    Vice President, Global Head of Consumer Product, Design and Analytics at Wayfair

  • “He excels at coaching his team: pushing them to focus on the customer, think through detailed user journey and interactions, beyond what you expected.”

    Gabriella Addonisio
    Associate Director of Product Management at Chewy

  • "Brad joined SessionM when we were still finding our way as an early startup and drove product and user experience innovation through the start of our hyper growth period."

    Scott Weller
    CTO & Co-Founder at SessionM